Customer relationship management (CRM) is widely used by many business organizations. It helps organizations improve customer relationships. CRM tools record the customer interactions made with the company. The records are used in the future to improve the service provided by the company. CRM companies are one of the fastest growing industries. They are expected to grow at a rate of 14% between 2020 and 2027. In 2020 the overall usage of CRM increased from 56% to 74%. A study revealed that 91% of business organizations use CRM services. ConvergeHub is…
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